Refund and Return Policy

If you need to cancel the order or return (exchange) the goods, please call us at 07-5525988 (Monday to Friday 9:00-17:00) within 7 days of receiving the goods, and a customer service specialist will serve you. And return the complete unopened product (including sealing film and outer box) with accompanying gifts and proof of purchase to our company.

☆Safe reminder

Q: If I place an order in the online mall but do not receive the ordered goods, can I cancel or change the order online?

Answer: Sorry! We are temporarily unable to change or cancel your order online. If you are sure you want to exchange for goods or cancel your order, please call us from Monday to Friday 9:00-17:00, and we will serve you and assist you!

Return process

• Step 1: Incoming call
  • Please call customer service staff at 07-5525988 (Monday to Friday 9:00-17:00) within 7 days of receiving the goods.
• Step 2: Packaging
  • Please keep the product packaging intact (including sealing film and outer box), put the returned product, accompanying gifts, and proof of purchase into the original packaging box, properly package and seal the box, and the designated home delivery company will contact you to take back the product ( If the original box is damaged, it can be packed in other cartons).
• Step 3: Pick up
  • We will ask Black Cat Home Delivery Company to collect the returned items at your designated address. If it is inconvenient to receive the items, you can also send them back to our company yourself (the freight will be paid by yourself).
  • Receiving address/telephone number: 8th Floor, No. 223, Zhonghua 1st Road, Gushan District, Kaohsiung City 07-5525988
    Recipient: Kangli Co., Ltd. (Please indicate return/exchange)

Exchange procedure

After you complete the return process, you can re-purchase the product in the mall.

Refund procedure

• Procedure 1: Credit card payment
  • After we receive your returned goods and confirm that they are correct, we will complete your refund procedure within two weeks at the latest.
  • The company will refund the money to you through the cash flow companyOriginalFor credit card accounts, the actual refund date is based on the card issuing bank's operations.
• Procedure 2: Transfer payment
  • After we receive your returned goods and confirm that they are correct, we will remit the money to your "designated bank account" within 14 working days (limited to the personal account of the orderer).
• Procedure 3: If you have completed all the procedures but still have not received the refund within the time, please check your bank account again or please send an email tocanlea168@gmail.comContact us and thank you for your support.

【Notes】

1. The return and exchange period is 7 days. If it has been more than 7 days since the pickup date, we are sorry that we cannot provide you with return or exchange service.
2. When different products are purchased by the same person for the first time, they can enjoy one return (exchange) service (the same product cannot be returned or exchanged the second time). If the total number of returns (exchanges) reaches three products, the return (exchange) service will no longer be available. ) cargo services.
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3. Unless the product itself is defective, returns (exchanges) will not be accepted once the product is opened.